NBFIRA Financial Education Campaign - Letlhakane

The Authority will be in Letlhakane to sensitize the public of the existing Micro Lending regulations and licensing requirements that enable robust supervision thereby contributing towards financial stability.

Regulatory functions include, licensing, off-site monitoring, on-site inspections, enforcements, and complaints handling. 

The public is made aware that; 'It is the right of the borrower to ask for an explanation of information/terms/documents or anything they do not understand regarding the loan. Do not sign unless you understand the terms and conditions of the agreement'.

NBFIRA is also responsible for the receipt and investigation of complaints lodged against cash loans/pawn shops. A customer can complain at any time if they are not satisfied with the services received from cash loans/pawn shops.

Complaints should be lodged with NBFIRA only after the customer has attempted to resolve the matter with the cash loan/pawn shop and the attempts have failed.

Complainants are encouraged to submit their complaints in written form to the cash loan/pawn shop as well as to NBFIRA. This may be in either English or Setswana.

The complainant must give the following information when lodging a complaint:

·        Full name, Surname and ID number

·        Contact Details

·        Description of complaint

·        Supporting evidence if there is any

NBFIRA...Working towards Financial Stability!!!